Google has confirmed that it is rolling out an official update to fix the WiFi connection issue affecting second-generation Chromecast and Chromecast Audio devices. Several users have experienced failures that unexpectedly disconnect them from the network, preventing them from using the devices normally.
The company publicly acknowledged the failure and warned users not to perform a factory reset, as this could worsen the situation. According to Google, those who have done a "factory reset" may continue to face problems reconfiguring their devices due to the WiFi connection error.
Although Google has not specified an exact date for when all devices will receive the update, it recommends following the official forums for more details on its implementation and keeping an eye on updates from the Google Nest community. The company assures that it is working on an additional solution for the affected cases.
While waiting for the update, it is suggested to avoid performing a factory reset, restart both the Chromecast and the router, change the WiFi band if possible, check for updates in the Google Home app, and follow the news in the Google Nest forums to stay informed about the availability of the patch in each region.
The fix that Google is implementing will be rolled out gradually and will take several days to complete. Users are advised to keep their devices powered on and connected to the Internet to automatically receive the update, which will allow affected devices to reconnect to the WiFi network without the need for additional configurations.
